LR
Leigh R
1 reviews | Active since Mar 2009
10 Jan 2020, 11:36
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I bought two items from Edgars Online on 23 November. To date, I have no items - and no refund!!! I have been fighting this constantly since then. I have wasted hours and hours of my time and hundreds of rands in phone calls trying to resolve this problem. I have submitted my bank statements twice, and been told that they did a refund. Now they are denying that I ever paid the money even though Standard Bank have confirmed that the money was indeed taken out of my account. How can they say that I never paid if they said that they had done a refund???!!!! I am SO frustrated. I will never ever buy anything from Edgars Online again.
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Replies (2)0
Replies (2)
Edgars's replyOfficial
11 Jan 2020, 11:46Dear Leigh,
Shopping online should have not been so frustrating and time consuming.
Please accept our sincere apologies for the lapse in service experienced.
According to our peach payment transaction, the payment was rejected and there is no money taken from your account.
Kindly consult with your bank and provide them with your statement so that an investigation may be conducted and your funds can be reversed.
Your reference number remains the same
***/GO
Kind Regards:
The Edgars Team
***
Shopping online should have not been so frustrating and time consuming.
Please accept our sincere apologies for the lapse in service experienced.
According to our peach payment transaction, the payment was rejected and there is no money taken from your account.
Kindly consult with your bank and provide them with your statement so that an investigation may be conducted and your funds can be reversed.
Your reference number remains the same
***/GO
Kind Regards:
The Edgars Team
***
Best regards,
Edgars's reply11 Jan 2020, 11:46
Official
Dear Leigh,
Shopping online should have not been so frustrating and time consuming.
Please accept our sincere apologies for the lapse in service experienced.
According to our peach payment transaction, the payment was rejected and there is no money taken from your account.
Kindly consult with your bank and provide them with your statement so that an investigation may be conducted and your funds can be reversed.
Your reference number remains the same
***/GO
Kind Regards:
The Edgars Team
***
Shopping online should have not been so frustrating and time consuming.
Please accept our sincere apologies for the lapse in service experienced.
According to our peach payment transaction, the payment was rejected and there is no money taken from your account.
Kindly consult with your bank and provide them with your statement so that an investigation may be conducted and your funds can be reversed.
Your reference number remains the same
***/GO
Kind Regards:
The Edgars Team
***
Best regards,
LR
Leigh R's updateReviewer Update
14 Jan 2020, 06:06This is ridiculous!!! Who is not telling the truth???!!! Standard Bank or Edgars???
I have spoken to Standard Bank a number of times and they tell me that the money was transferred into your account on 25 November (I bought the goods on 23 November). My bank statements show the money was deducted from my account in favour of Edgars (I have submitted the statements to you twice).
I am not going to let this go.
I await your reply.
** If the payment was rejected why was the money deducted from my account?
I have spoken to Standard Bank a number of times and they tell me that the money was transferred into your account on 25 November (I bought the goods on 23 November). My bank statements show the money was deducted from my account in favour of Edgars (I have submitted the statements to you twice).
I am not going to let this go.
I await your reply.
** If the payment was rejected why was the money deducted from my account?
LR
Leigh R's update14 Jan 2020, 06:06
Reviewer Update
This is ridiculous!!! Who is not telling the truth???!!! Standard Bank or Edgars???
I have spoken to Standard Bank a number of times and they tell me that the money was transferred into your account on 25 November (I bought the goods on 23 November). My bank statements show the money was deducted from my account in favour of Edgars (I have submitted the statements to you twice).
I am not going to let this go.
I await your reply.
** If the payment was rejected why was the money deducted from my account?
I have spoken to Standard Bank a number of times and they tell me that the money was transferred into your account on 25 November (I bought the goods on 23 November). My bank statements show the money was deducted from my account in favour of Edgars (I have submitted the statements to you twice).
I am not going to let this go.
I await your reply.
** If the payment was rejected why was the money deducted from my account?