1 reviews | Active since Sept 2016

12 Feb 2022, 10:27

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To my utter shock I saw on my Edgars account that I am paying for all kind of insurance policies that I never signed up for. For a long period of time zi didn't receive my accounts and I went in to the Mall@Redds branch make enquiries. They said I have to phone, the cannot help me. My mistake, I forgot to phone. Since October I received accounts again and just paid a standard fee per month, didn't think much of it. So this month I couldn't understand why the high premium and I checked the account. This is when I discovered that I am paying for all this insurance policies I never signed up for. I have no idea when it started. I have account from October to February. In October the premium for this was R20 each, do it came to a total of about R100 and doesn't really get your attention. But this month it is R135 per. Policy, with a total of more than R800 per month for something I didn't sign up for! I tried to phome, only came through to the ***** department, according to me this is exactly what this is, they transferred me to customer care. The response was, no one can take your call. Send an email or phone later. I am really furious. How many people out there fall prey to this? I want them to pay my money back and then I am going to close my account. I have this account no for 34, years, really fed up with Edgars.

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Replies (1)
Edgars
Edgars's reply23 Feb 2022, 11:58
Official
 Good day Retha.
 
Trust you well.

RCS has made contact with you and the complaint has been escalated to IUA and RCS  will provide feedback once received .

Thank you and take care