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To my utter shock I saw on my Edgars account that I am paying for all kind of insurance policies that I never signed up for. For a long period of time zi didn't receive my accounts and I went in to the Mall@Redds branch make enquiries. They said I have to phone, the cannot help me. My mistake, I forgot to phone. Since October I received accounts again and just paid a standard fee per month, didn't think much of it. So this month I couldn't understand why the high premium and I checked the account. This is when I discovered that I am paying for all this insurance policies I never signed up for. I have no idea when it started. I have account from October to February. In October the premium for this was R20 each, do it came to a total of about R100 and doesn't really get your attention. But this month it is R135 per. Policy, with a total of more than R800 per month for something I didn't sign up for! I tried to phome, only came through to the ***** department, according to me this is exactly what this is, they transferred me to customer care. The response was, no one can take your call. Send an email or phone later. I am really furious. How many people out there fall prey to this? I want them to pay my money back and then I am going to close my account. I have this account no for 34, years, really fed up with Edgars.
Trust you well.
RCS has made contact with you and the complaint has been escalated to IUA and RCS will provide feedback once received .
Thank you and take care
Trust you well.
RCS has made contact with you and the complaint has been escalated to IUA and RCS will provide feedback once received .
Thank you and take care
