NM
Nelly M
1 reviews | Active since Nov 2013
24 Sept 2019, 15:59
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I am very annoyed by the service I received at Edgar’s Springs Mall. They refusing to refund me my laybye telling me they will give me a voucher. Why?! I still have their receipt so why don’t I get my money back? I told the lady that was assisting me that I will report this and she said it’s fine The attitude!!! So I am writing this. If I fail to get help from you I will get my lawyers to handle this matter because when I took out the layby I paid cash so why am I being ******* to buying at Edgars??? And why was I not told of the T and C’s of the layby before I take it out? I WANT MY MONEY the consumer protection act is in place to protect customers from such nonsense
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Replies (1)Edgars's replyOfficial
25 Sept 2019, 11:11Good day Nelly,
Please accept our sincerest apologies regarding the matter.
Kindly be advised that we were unsuccessful in trying to reach you on ***, to obtain more details about the complaint.
Please provide us with an alternative contact number and preferred time of contact for further assistance.
The reference number for your query is ***/GO
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
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Please accept our sincerest apologies regarding the matter.
Kindly be advised that we were unsuccessful in trying to reach you on ***, to obtain more details about the complaint.
Please provide us with an alternative contact number and preferred time of contact for further assistance.
The reference number for your query is ***/GO
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
***
Edgars's reply25 Sept 2019, 11:11
Official
Good day Nelly,
Please accept our sincerest apologies regarding the matter.
Kindly be advised that we were unsuccessful in trying to reach you on ***, to obtain more details about the complaint.
Please provide us with an alternative contact number and preferred time of contact for further assistance.
The reference number for your query is ***/GO
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
***
Please accept our sincerest apologies regarding the matter.
Kindly be advised that we were unsuccessful in trying to reach you on ***, to obtain more details about the complaint.
Please provide us with an alternative contact number and preferred time of contact for further assistance.
The reference number for your query is ***/GO
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
***
