NM
Nelly M

1 reviews | Active since Nov 2013

24 Sept 2019, 15:59

****************

I am very annoyed by the service I received at Edgar’s Springs Mall. They refusing to refund me my laybye telling me they will give me a voucher. Why?! I still have their receipt so why don’t I get my money back? I told the lady that was assisting me that I will report this and she said it’s fine The attitude!!! So I am writing this. If I fail to get help from you I will get my lawyers to handle this matter because when I took out the layby I paid cash so why am I being ******* to buying at Edgars??? And why was I not told of the T and C’s of the layby before I take it out? I WANT MY MONEY the consumer protection act is in place to protect customers from such nonsense

0
Replies (1)
Edgars
Edgars's reply25 Sept 2019, 11:11
Official
Good day Nelly,

Please accept our sincerest apologies regarding the matter.

Kindly be advised that we were unsuccessful in trying to reach you on ***, to obtain more details about the complaint.

Please provide us with an alternative contact number and preferred time of contact for further assistance.

The reference number for your query is ***/GO

We look forward to hearing from you at your soonest convenience.

Warm Regards,

Edcon Customer Experience Team
***