ST
Simon T
1 reviews | Active since Jun 2015
14 Aug 2017, 15:55
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<p>I have been paying my cellphone insurance from the day i bought my phone from Edgars form last year.</p> <p>I lost my phone a week ago and went to Edgars to claim a ****** phone. After a week of going up and down to Fourways Edgars to check on my claim progress. I am told that the insurance had lapsed and they cannot pay the claim because I missed two months premiums. I feel hard done by this because even the person who assisted me does not know when does the policy?If you miss how many premiums. I have with me a bank statement which shows that Edcon celluar dedeucted premiums for June and July 2017.</p> <p> </p> <p>I will not let this go without a fight. I wll also like to warn my fellow South Africans about purchasing cellphones from Edgars because they simply do not honor their promise they sell to us. They lie about our cellphones being insured knowing very well that they wont pay any insurance claim. I am going legal with this.</p> <p> </p> <p>BE WARNED South Africa.</p> <p>Angry Customer - ********** 3770 </p> <p> </p>
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Replies (2)
Edgars's replyOfficial
15 Aug 2017, 10:10We have escalated the complaint to the Edgars Fourways management to address with regards to the cell insurance query as you stated on our telephonic conversation that you were told that the claim may not be approved due to two months that was skipped and no m payments were made during that period, you also brought to our attention that this was only revealed at the time of the claim and therefore you feel that this fault is from the Edcon side. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply15 Aug 2017, 10:10
Official
We have escalated the complaint to the Edgars Fourways management to address with regards to the cell insurance query as you stated on our telephonic conversation that you were told that the claim may not be approved due to two months that was skipped and no m payments were made during that period, you also brought to our attention that this was only revealed at the time of the claim and therefore you feel that this fault is from the Edcon side. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
15 Aug 2017, 10:12We have escalated the complaint to the Edgars Fourways management to address with regards to the cell insurance query as you stated on our telephonic conversation that you were told that the claim may not be approved due to two months that was skipped and no m payments were made during that period, you also brought to our attention that this was only revealed at the time of the claim and therefore you feel that this fault is from the Edcon side. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply15 Aug 2017, 10:12
Official
We have escalated the complaint to the Edgars Fourways management to address with regards to the cell insurance query as you stated on our telephonic conversation that you were told that the claim may not be approved due to two months that was skipped and no m payments were made during that period, you also brought to our attention that this was only revealed at the time of the claim and therefore you feel that this fault is from the Edcon side. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,