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Sagren N

1 reviews | Active since Oct 2013

27 Sept 2017, 11:20

****************

I have been e-mailing the ********** since 17th August 2017 and they constantly insist that my account has a debit balance therefore I need to pay the service fee in the sum of R 22.80.

My account was in credit in the sum of (R 0.80) prior to my account being debited with the club fee in the sum of R 44.00 on 28th July 2017. I received no notification that the club fees are due before the service fee will be levied on 6th August 2017 in the sum of R 22.80. The due date is indicated as 31st August 2017, therefore it is illogical and unfair to expect me to imagine that I need to pay the club fees by the 5th of August 2017 in order not to pay the service fee. I also don't receive and SMS when my account is debited with the club fee in order that I can pay immediately. The only reason I haven't closed this account is because I am awaiting the outcome regarding the refund of club fees.

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Replies (5)
Edgars
Edgars's reply27 Sept 2017, 13:37
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

SN
Sagren N's update27 Sept 2017, 13:50
Reviewer Update
Thank you, I have e-mailed the details to the accounts team. The account number is : ********** ********** 88281
Edgars
Edgars's reply27 Sept 2017, 13:56
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

SN
Sagren N's update27 Sept 2017, 14:17
Reviewer Update
Thank you. I await the necessary adjustments and I need a response as to how this issue will be addressed in future. As you can see I have now paid the club fees in advance in order to avoid a recurrence of this nature.
SN
Sagren N's update09 Oct 2017, 07:01
Reviewer Update
Please be advised that I have received the following response from Edgars, which advises that no credit will be "passed" I am back to square one with this issue : Good Day In response to your recent communication please be advised that we are unable to conduct any credits on your account for the charges of Edgars Club Life or Service Fee. The club fee bills as per policy on the 28th of every month, and the service fee on the 6th of every month. For as long as you have had a debit balance on the account during the transactional period, the service fee will bill onto the account. Kindly accept our sincere apologies for the inconvenience. Should you require any further information please do not hesitate to contact us. Please refer all further queries to ********** Zade Oliver Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services Telephone +27 86 ********** | Fax +27 86 ********** | Email **********