GB
Gloria B

1 reviews | Active since Jun 2016

21 Jun 2016, 17:47

Day light ******* from eacon lawyers

<p>Hello Peter </p> <p>I have an clothing account at edcon that was given over to MBD attorneys . I have been paying my account with a fixed amount religiously, but found that my account balance was not comming down, but increasing .MBD doubled my account balance with interest and I don't know why. I called MBD to find out why my account doesn't come down and i was told its edgars rules and I must pay it. Then I went MBD office in cape town , they could not help me , they just put me through to joburg on the phone and was told the same ,to just keep paying. So asked for all my account information and history to be e-mailed to me and was told they would ablidge, but have yet to receive it . So no one can give me info about why my balance keeps increasing even though I pay every month . The person on the phone sarcastically told me that I can go to social media and get a lawyer if I want to . Do here I am </p>

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Replies (3)
Edgars
Edgars's reply22 Jun 2016, 12:45
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number is ********** 397/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Edgars
Edgars's reply22 Jun 2016, 12:45
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number is ********** 397/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

GB
Gloria B's update15 Jul 2016, 16:27
Reviewer Update

I have not been helped at all . The interest on my account is ridiculous . And all I want to know is why is it right for edcon and there lawyers to just add interest as they see fit . The lawyer fees is standing at over 11000 already and some other fee at more than 3000 plz can someone plz explain this go me