Day light *******

Since when has it been that when a consultant asks for ur ID number that u confirm a debit from tour account and again when your consultant contact customers they must get their stories and facts straight not just blab what they think they know about their product I'm tired of waiting for the R78x2 and R48 reversed back into my account as the Tebogo that made contact with me could not even give me an estimated waiting period ,she just got the message that I had a complaint no investigation just decided to call and make allegations why did she not request the recording before calling me and telling me nonsense and I believe who ever that will be calling me will have their stories straight, please advise what is is that you charged me for when I never even received even the data you were piloting and your consultant still said I WILL NOT BE CHARGED its a PILOT?I will not pay for some service I never received and never even received the SMS the last said I will receive in my mind I've been thinking it was a **** and its still is because Tebogo has confirmed that by just saying ur 4 numbers on your ID you get sold airtime and get charged 3times .