MH
Melanie H
1 reviews | Active since Jan 2018
25 Jan 2018, 12:50
DATA BILLING
After receiving final demands in December on an amount unknown to us as our ac was paid in full in July 2017- we went into Cape Gate store and a very unknowlegable consultant couldn't help us at all and just told us to pay for the data we ordered. My husband and I are on contract, don't need to purchase data, especially such a small amount! She was most unhelpful and rude. We will not be paying this account as Edgars need to investigate and produce signed slips for data purchases or find out who has billed our account for their data purchase. I really hope that someone contacts me
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Edgars's replyOfficial
25 Jan 2018, 15:07Thank you for bringing this matter to our attention.We apologise for the frustrations caused to you.We will escalate the query to our third parties for urgent cancellation of the mobile content and a reversal will be actioned. Kindly note that they will be in direct contact with you to resolve this issue.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply25 Jan 2018, 15:07
Official
Thank you for bringing this matter to our attention.We apologise for the frustrations caused to you.We will escalate the query to our third parties for urgent cancellation of the mobile content and a reversal will be actioned. Kindly note that they will be in direct contact with you to resolve this issue.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,