Damaged shoes Ref AR***
*** I sent an through on the 7th of September explaining the situation, I bought my daughter Edgars branded school shoes at Springs mall,on the 25th of July,I lost the receipt, in less than a month they were damaged
On Friday the 9th of September, I received an email from Victor confirming that he has received my email that I must revert to the Springs mall returns policy, I rep**** back to his email, it doesn’t make sense what is the company procedure, because Springs mall is a branch but the company as whole has a process that they follow, so when he referred me to the store where I bought the shoes does it mean that each and every store had a different returns policy?
Can I kindly get prompt assistance. All am asking for is a gift voucher so that I can get my daughter a new pair of shoes
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
12 Sept 2022, 15:11Dear Sesie.
Trust you well..
Thank you for taking my call concerning your complaint.
I have escalated your query to Edgars Springs management team and feedback will be provided
Thank you and take care.
Trust you well..
Thank you for taking my call concerning your complaint.
I have escalated your query to Edgars Springs management team and feedback will be provided
Thank you and take care.
Best regards,
Edgars's reply12 Sept 2022, 15:11
Official
Dear Sesie.
Trust you well..
Thank you for taking my call concerning your complaint.
I have escalated your query to Edgars Springs management team and feedback will be provided
Thank you and take care.
Trust you well..
Thank you for taking my call concerning your complaint.
I have escalated your query to Edgars Springs management team and feedback will be provided
Thank you and take care.
Best regards,
Edgars's replyOfficial
13 Sept 2022, 08:18Good morning Sesie.
Trust you well.
Thank you for taking my call.
Edgars Springs management team has made contact with you to come to the store to assist your further with your complaint.
Thank you and take care
Trust you well.
Thank you for taking my call.
Edgars Springs management team has made contact with you to come to the store to assist your further with your complaint.
Thank you and take care
Best regards,
Edgars's reply13 Sept 2022, 08:18
Official
Good morning Sesie.
Trust you well.
Thank you for taking my call.
Edgars Springs management team has made contact with you to come to the store to assist your further with your complaint.
Thank you and take care
Trust you well.
Thank you for taking my call.
Edgars Springs management team has made contact with you to come to the store to assist your further with your complaint.
Thank you and take care
Best regards,
's updateReviewer Update
14 Sept 2022, 09:42Good day
Thanks a lot for the your quick respond and taking time to understand where I was coming from as a client.Within in less than a couple of hours my complaint was resolved 👏🏾👏🏾
I went to Springs mall, Thomas the store manager was not there but his 2IC was fully informed and assisted us without any hustles
Thanks a lot for your assistance and Edgars has an asset in you
Thanks a lot for the your quick respond and taking time to understand where I was coming from as a client.Within in less than a couple of hours my complaint was resolved 👏🏾👏🏾
I went to Springs mall, Thomas the store manager was not there but his 2IC was fully informed and assisted us without any hustles
Thanks a lot for your assistance and Edgars has an asset in you
's update14 Sept 2022, 09:42
Reviewer Update
Good day
Thanks a lot for the your quick respond and taking time to understand where I was coming from as a client.Within in less than a couple of hours my complaint was resolved 👏🏾👏🏾
I went to Springs mall, Thomas the store manager was not there but his 2IC was fully informed and assisted us without any hustles
Thanks a lot for your assistance and Edgars has an asset in you
Thanks a lot for the your quick respond and taking time to understand where I was coming from as a client.Within in less than a couple of hours my complaint was resolved 👏🏾👏🏾
I went to Springs mall, Thomas the store manager was not there but his 2IC was fully informed and assisted us without any hustles
Thanks a lot for your assistance and Edgars has an asset in you
Edgars's replyOfficial
14 Sept 2022, 10:00Dear Sesie.
You most welcome Sesie !!
Take care.
You most welcome Sesie !!
Take care.
Best regards,
Edgars's reply14 Sept 2022, 10:00
Official
Dear Sesie.
You most welcome Sesie !!
Take care.
You most welcome Sesie !!
Take care.
Best regards,