1 reviews | Active since Sept 2015
Damaged R600 Puma sneakers after two weeks.
I bought my five year old daughter R600 puma sneakers for school less than two months back, after two weeks of wearing the sneakers stricktly to school the soles came off. i then had to proceed to purchase her another pair of good quality sneakers from another shop since she had to continue going to school. Last week was the only chance i got to go and report the matter at Edgars Polokwane in Landros Mare and I spoke to a lady called Fele, she told me that even though I do not have the slip and do not remember the exact date I should bring the shoes and she would be able to detact the piurchase date by making use of the last four dsigits on my bank card. This morning I went to the store with the shoes and she reffered me to a certain need I mention very rude Mr Joosuf Pemma, the warehouse manager who took one look at the shoes and told me that the shoes were clearly damaged from excessive use. Need I mension that he further said that there is nothing he can do for me when i asked him if it was possible for a R600 rand sneaker to be used excessively in two weeks by a five year old while her sister wears the same brand of sneaker from another store that is two years old and strong.
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part if the service we render to our customers and we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and still within the 30 warranty. If the item is a branded item and has a quality defect, please note the proof of purchase is required so the item may be booked for quality assessment.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part if the service we render to our customers and we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and still within the 30 warranty. If the item is a branded item and has a quality defect, please note the proof of purchase is required so the item may be booked for quality assessment.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
