NC
Nadine C
1 reviews | Active since Aug 2011
07 Apr 2015, 15:39
Damaged Item - Store Refused to exchange it
I went to edgars Mall @ Reds to return an Item that was purchased as a gift for my Daughter, the day she was going to use it the zip broke and s wasn't even able to wear it.<br> <br> The lady at customer service said that because it was damaged she wouldn't be able to exchange it for me - The Jean was R229, and she cant even wear it.!!!!<br> <br> Please assist.<br> <br> Regards<br> Nadine
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Edgars's replyOfficial
09 Apr 2015, 10:28Hello nchetty1,
Our attempt to contact you at 10:20 was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and should be within 30 days warranty. Please be advised if an item is a gift, there should be a gift receipt and garments should be in its original condition. If there is a manufactures default then they will be booked for assessment, however the receipt is required.
Please note we will not be able to assist without the proof of purchase.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 10:20 was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and should be within 30 days warranty. Please be advised if an item is a gift, there should be a gift receipt and garments should be in its original condition. If there is a manufactures default then they will be booked for assessment, however the receipt is required.
Please note we will not be able to assist without the proof of purchase.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply09 Apr 2015, 10:28
Official
Hello nchetty1,
Our attempt to contact you at 10:20 was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and should be within 30 days warranty. Please be advised if an item is a gift, there should be a gift receipt and garments should be in its original condition. If there is a manufactures default then they will be booked for assessment, however the receipt is required.
Please note we will not be able to assist without the proof of purchase.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 10:20 was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and should be within 30 days warranty. Please be advised if an item is a gift, there should be a gift receipt and garments should be in its original condition. If there is a manufactures default then they will be booked for assessment, however the receipt is required.
Please note we will not be able to assist without the proof of purchase.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***