Damaged goods and bad service

A week ago I purchased a Yardley Blue Blazer aftershave, sealed in a box, as a birthday gift. It was also the last 50ml blue bottle on the shelve. After the purchase the box was placed on my car-seat on its side. Upon my arrival at home the box was soaking wet and it was found that the spikey lid of the aftershave bottle, which is supposed to be secure as it locks tightly when closed, was loose and the entire aftershave had leaked out. The receipt which was in the same Edgars plastic bag was completely washed out by the aftershave, fortunately the gift was bought on my account. <br> Upon my return to the store I was referred to the store manager (male) named Ayanda I think . I explained the incident to him. He responded that Edgars will never sell products in the condition I described and will therefore not exchange or refund. I expressed my disappointment, but he remained adamant, leaving me no option but to leave the store without being acknowledged. <br> I have spent R249.95 (on my account for which I will be charged interest as well) for the product and it is very disappointing to receive such bad service from someone like this store manager to not even acknowledge my complaint.