RM
Rebecca M
1 reviews | Active since Feb 2012
04 Mar 2015, 13:33
Damaged Goods
I bought a Charter Club top to the value of R519.95 and when i decided to wear the top it had a hole on it. for a store like Edgars and for that price i would think that the stock is checked properly and only good stock is put out for the public to purchase.
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Replies (1)
Edgars's replyOfficial
06 Mar 2015, 10:52Hello rgmasilo,
As per our telephonic discussion, kindly note our refund and exchange policy is part of the policy we render to our customers. Please be advised in order for us to refund or exchange the customer needs to have a proof of purchase, the item should be in its original condition with tags and not be outside our 30 day warranty. With regards to branded items, it is different as the item needs to be taken for assessment.
This matter will be evaluated and concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note our refund and exchange policy is part of the policy we render to our customers. Please be advised in order for us to refund or exchange the customer needs to have a proof of purchase, the item should be in its original condition with tags and not be outside our 30 day warranty. With regards to branded items, it is different as the item needs to be taken for assessment.
This matter will be evaluated and concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply06 Mar 2015, 10:52
Official
Hello rgmasilo,
As per our telephonic discussion, kindly note our refund and exchange policy is part of the policy we render to our customers. Please be advised in order for us to refund or exchange the customer needs to have a proof of purchase, the item should be in its original condition with tags and not be outside our 30 day warranty. With regards to branded items, it is different as the item needs to be taken for assessment.
This matter will be evaluated and concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note our refund and exchange policy is part of the policy we render to our customers. Please be advised in order for us to refund or exchange the customer needs to have a proof of purchase, the item should be in its original condition with tags and not be outside our 30 day warranty. With regards to branded items, it is different as the item needs to be taken for assessment.
This matter will be evaluated and concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,