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Phumzile M
1 reviews | Active since Jun 2014
25 May 2015, 12:48
Damaged Cellphone
I bought a Blackberry 9720 from Edgars last year June and the BIS stopped working. The handset has been to MTN for repairs and came back unfixed and also the insurance \technicians"claimed to have repaired the phone and an amount of R350.00 was paid to Edgars for the access! The phone is still not fixed and Edgars is refusing to replace the handset! Their customer service is horrible and you get sent from Peter to Paul!!!"""
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Edgars's replyOfficial
26 May 2015, 16:38Hello P_Colvic,
As per our telephonic discussion, kindly note we have liaised with Geriti (Finrite) who said the handset needs to be assessed again before giving the final verdict. We understand that this matter has been prolonging but we assure you concrete feedback will be given to you shortly. The store manager was also notified of this query
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note we have liaised with Geriti (Finrite) who said the handset needs to be assessed again before giving the final verdict. We understand that this matter has been prolonging but we assure you concrete feedback will be given to you shortly. The store manager was also notified of this query
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply26 May 2015, 16:38
Official
Hello P_Colvic,
As per our telephonic discussion, kindly note we have liaised with Geriti (Finrite) who said the handset needs to be assessed again before giving the final verdict. We understand that this matter has been prolonging but we assure you concrete feedback will be given to you shortly. The store manager was also notified of this query
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note we have liaised with Geriti (Finrite) who said the handset needs to be assessed again before giving the final verdict. We understand that this matter has been prolonging but we assure you concrete feedback will be given to you shortly. The store manager was also notified of this query
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,