IK
Ismail K
1 reviews | Active since Nov 2018
07 Nov 2018, 13:49
Dada and airtime ***** at edcon
********** data airtime subscriptions
I have not taken or subscribed for any airtime subscription, but my statement account shows i do. After numerous call center calls the subscriptions was cancelled, but when I received my new statement, I see otherwise. I also requested a refund which I'm still waiting for. Iv got everthing on email.were i get no response and Call center takes forever to answer calls, pathetic service. The account is now in arrears which I'm paying interest for.and im being handed over to debt collectors. This now going on for months. Its fruad. Thats why people need to check there statments.if they being charged for something did not subscribe to...
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Replies (1)Edgars's replyOfficial
08 Nov 2018, 08:33Thank you for sharing this information with us. We apologise for the inconvenience and frustrations caused to you with the airtime billing on your account. Please note that the product was cancelled on the 24/8/2018 and we have escalated your query to our third parties for a reversal of the fees as well as any interest incurred. Once completed we will provide you with final feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team
Edgars's reply08 Nov 2018, 08:33
Official
Thank you for sharing this information with us. We apologise for the inconvenience and frustrations caused to you with the airtime billing on your account. Please note that the product was cancelled on the 24/8/2018 and we have escalated your query to our third parties for a reversal of the fees as well as any interest incurred. Once completed we will provide you with final feedback.
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team
