Cyber Monday Edgars

NEVER buy from Edgars online shop! I have ordered clothes for R900.00 on Cyber Monday (2 December 2019) after being in a "line" for 65min- after this wait i have processes my order successfully. Payment has been made and went of my bank account. I never heard something from Edgars again until I decided to phone them MYSELF on MY expenses to find out about my order and my delivery date. The lady in the call centre (Cynthia Chetty) explained very quick that no orders was processed for Cyber Monday- this already had me furious and is ridiculous that NO ONE from Edgars could have phoned me to explain the situation! I then send the proof of payment to Cynthia via email where after she just rep**** with "thank you". I left this until today (09 Dec 2019) to send her an email again asking for a ETA on my refund, she has not rep**** for 3 hours. I then decided to phone Edgars AGAIN on MY expenses. After holding the line for 6minutes to be assisted the lady (Tashen-Lee) told ne that now the refund process has been offline....AGAIN no one phoned me to tell me this. I asked her to please phone me back with an ETA from her team leader- STILL NO CALL BACK RECIEVED.

How can one organisation be so USELESS?

I will NEVER be buying from Edgars in my live again!! Had the worst experience from both call centre employees as well as Edgars itself!!