gJ
gareth J
1 reviews | Active since Apr 2013
08 Sept 2015, 13:04
Cutomer account return. poor responce
I got in touch with the accounts dept. . I told them I had made a mistake in payment . instead of paying R 550.00 I paid R 5500.00. they told me on the phone to send a letter , my ID book copy and banks statements. great I did that . Then I followed up on the same email and a lady By the name Cynthia emailed me to send my ID number so they could see what's go9ing on. once again I did that immediately . there was no reply after that . the amount would be the R5500.00 minus the R550 for my instalment . this is shocking service as I have other bills to pay and I cannot.
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Edgars's replyOfficial
10 Sept 2015, 17:12Hello gazz333,
Thank you for bringing this matter to our attention. Kindly note the accounts department has confirmed that they have received the documents. However, the bank statements does not reflect your details. Please forward the bank statement to the accounts department so that they may proceed with the refund.
The reference number for your query is:***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. Kindly note the accounts department has confirmed that they have received the documents. However, the bank statements does not reflect your details. Please forward the bank statement to the accounts department so that they may proceed with the refund.
The reference number for your query is:***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply10 Sept 2015, 17:12
Official
Hello gazz333,
Thank you for bringing this matter to our attention. Kindly note the accounts department has confirmed that they have received the documents. However, the bank statements does not reflect your details. Please forward the bank statement to the accounts department so that they may proceed with the refund.
The reference number for your query is:***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. Kindly note the accounts department has confirmed that they have received the documents. However, the bank statements does not reflect your details. Please forward the bank statement to the accounts department so that they may proceed with the refund.
The reference number for your query is:***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Best regards,