Customers handbag snatched in Edgars Sandton

On Sunday afternoon,I was ****** in Edgars Sandton store,I could' nt believe it either upmarket area. My handbag its contents,cellphone etc,****** while I was fitting on shoes. I reported to Edgars security they didn't care & asked me to report it to Sandton city management security.The staf & security of Edgars weren't concerned with my loss or any attempt to assist me they infact made it known that it is a regular occurrence & that their duty is to look after items in the store not the customer.I asked them to show video footage this was not allowed.The manager did'nt even announce on a mike informing other customers 2 be careful with their belongings after my incident. Although the shoe area is being targeted by ******* there is no sign making customers aware to be careful of your belongings or mirrors that can increase visibility & staff & security know about the issue & yet allow it to persist as long as the ******* r not *****ing the stores items *****ing from the customer is fine,but without customers there is no store.How long wil this persist customers being ****** it tarnishes Edgars image & money loss as I couldn't purchase anything & I was buying for a family of 5.