tM
tumi M
1 reviews | Active since Jun 2011
09 Feb 2015, 11:52
Customer servise doesnt live here
I went to Edgars Eastgate yeasterday to collect the card after i was told that the account has been approved and I went up to this lady called Cynthia and told her the reason of my visit and she rudely advise that I cant be assisted because the fax wasnt working.....So that huge Edgars building didnt have a fax that was in a working condition?and wasnt there any other way that she could have assisted?I didnt drive all the way from my house to that appauling service.<br> <br>
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Edgars's replyOfficial
10 Feb 2015, 12:48Hello nanatumi,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply10 Feb 2015, 12:48
Official
Hello nanatumi,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,