Customer services not there to service customers!!! Not sure what they there for!

Edgars really has the most pathetic customer service in the retail industry. They may as well just discontinue their online shopping and customer services related to it. I was shopping online and saw a specific dress I liked which came in 2 colours. White and coral. I specifically wanted the coral colour but my size was not available online. I emailed customer services for assistance in trying to locate my size in the colour I wanted from anther branch - and got no response!!! I then phoned customer services and spoke to 2 different people, the last one called "Pretty" and gave all the info, SKU code etc. I then emailed the colour dress to her as well on '***' as per her request. I have followed up another 3 times and get no response - I am now simply ignored. This is very bad customer service - you can just as well close down the customer services department as they are clearly not there to help customers. If they are not able to get the dress, then just say so!! IGNORING your loyal customers damages your brand reputation! I will just go else where and look for something else. Shocking to say the least. Very disappointed. Dress details were: SKU C***6 Product Style Summer Dresses Brand Free2bu Material Polyester