'Customer services' - just another title that means nothing!

<p>Have you ever wondered what the staff at the Edgars customer services do all day? I have, more than once...I sent the accounts department an e-mail on the 22nd of August this year and almost two months later have yet to have the joy of receiving their response. I have subsequently sent e-mails on the 4th, 5th, 12th and 13th of October to the accounts department, customer relations and even to a Manager by the name of S. Mabaso - all gone unanswered.</p> <p>The issue at hand is that my mom, a Portuguese speaking pensioner paid the Glen store a visit a couple of months ago and by some misunderstanding she ended up signing the agreement to the service fee which was recently implemented. I feel the need at this point to re-iterate the language barrier in this scenario as well as the fact that she has a hearing impairment and lives off the state pension of R 1 500 per month. When her next monthly statement was e-mailed to me and I saw the fee, I asked her about it to which she explained that she had called a friend who was with her at the time to explain to the teller that she in fact, did not agree to the fee. Obviously something went wrong somewhere...</p> <p>Thinking this would be a simple explanation to a fellow human, I e-mailed the accounts department to which a response was received saying that she had agreed to the fee. I further explained that there must have been some misunderstanding as my mom cannot afford to be charged R 22.80 a month when she needs all she has to feed and clothe herself. My e-mailed explanations, calls, pleas and frustrations have met a brick wall.</p> <p>At this point my mom wants to close her Edgars account but again, she is a pensioner who earns R 1 500 and having a clothing account is convenient and practical for a senior citizen in her position. I cannot understand what the difficulty is that the customer relations, customer services or accounts department people are having to resolve this simple matter!!</p>