1 reviews | Active since Mar 2017
Customer Service--What Customer Service?????
<p>You try to call the store, no one answers or when they answer they hang up again or give you wrong information. My cellphone went for repairs and was returned to the store and the guy say`` madam if your phone was here we would call you please call the insurance``. I try to call back because I now have conflicting stories and they keep hanging up the phone. REFERENCE 170 ********** 2/GO---- I CALLED HEAD OFFICE TO ASK THEM TO ASSIST AND STILL NOT ONE PERSON HAS CONTACTED ME..... I worked in retail before, this store is a joke.</p>
We have escalated the complaint to the Edgars Blue Route mall management to address as our valued customer is not happy that the matter regarding the cell phone repairs has not been resolved yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Blue Route mall management to address as our valued customer is not happy that the matter regarding the cell phone repairs has not been resolved yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.