aS
annelie S
1 reviews | Active since Mar 2013
21 May 2015, 08:16
Customer Service unable to help!
I asked customer service to give me an explanation of what was bought at 2 different stores. Their response? Contact the stores yourself! Why is there a customer service number and email?!!!
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Replies (1)
Edgars's replyOfficial
21 May 2015, 12:15Hello amscholtz,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we agree that rude and unhelpful staff are unacceptable.
We can assure you that the concerns you have raised with us will be addressed with management.
Please note that you will need to visit the store for assistance should there be a purchase made on your account that you dispute, you will then be assisted accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we agree that rude and unhelpful staff are unacceptable.
We can assure you that the concerns you have raised with us will be addressed with management.
Please note that you will need to visit the store for assistance should there be a purchase made on your account that you dispute, you will then be assisted accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply21 May 2015, 12:15
Official
Hello amscholtz,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we agree that rude and unhelpful staff are unacceptable.
We can assure you that the concerns you have raised with us will be addressed with management.
Please note that you will need to visit the store for assistance should there be a purchase made on your account that you dispute, you will then be assisted accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we agree that rude and unhelpful staff are unacceptable.
We can assure you that the concerns you have raised with us will be addressed with management.
Please note that you will need to visit the store for assistance should there be a purchase made on your account that you dispute, you will then be assisted accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,