1 reviews | Active since Sept 2017
Customer Service staff unprofessional with a terrible attitude
I can't believe that the specific lady who helped me with purchasing a gift card to the value of R3300 could treat any customer the way she did.
I wanted to read her a few numbers from a piece of paper where the Multiply voucher codes were written on - because from previous experiences the staff always get them wrong and then it's a whole rick marole to fix everything and being in a hurry I suggested that I read them to her. The lady, Natasha exalted her tone of voice and insisted that I give her the piece of paper. The combination of her body language and tone of voice drew attention from all other customers in line and I couldn't believe that me, a loyal client is treated this way. Even the employee at Sunglasshut couldn't believe how she reacted and apologized on her behalf.
I won't support this shop again if this is the way they treat their loyal customers. That person will chase away a lot of other customers as well if she is not addressed.
We have escalated the complaint to the Edgars tyger valley management to address as our valued customer is not happy that the consultant was unprofessional when assisting you with a multiply gift card purchase, as we also discussed on our telephonic conversation . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars tyger valley management to address as our valued customer is not happy that the consultant was unprofessional when assisting you with a multiply gift card purchase, as we also discussed on our telephonic conversation . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***