Customer service regarding closure of account and reversing of Edgars Club membership fees as well as service charges.

My wife have been trying to close her account for a long periods now. She has not used the account for a very long time and they keep adding service charges as well as club membership (which should have been cancelled long time ago) to the account. Numerous emails have been sent without getting an answer. Their customer service is completely *********** and does not want to assist in this matter. She need information on how and where she can report the company to escalate the matter.