Customer Service - Non existent

Wallet ****** 2wks ago. I lost everything, including identity card. Held on 45mins for a consultant to answer to block my card. Went to Eastgate today, abruptly told me that RCI policy is no card can be replaced without a identity document. How must I obtain an identity document if home affairs queues are from SA to Russia and the online system doesn't provide timeslots yet online payment made?

Truly appauled by the non care attitude ... seriously

And best is continously charge interest on a 6mnths installment