Customer service is so bad

I don't understand how edgars staff work. My cellphone querry hasn't been resolved till today and that is draining me already. I called this morning and a guy who said his Keagan will call me back. I called again at 17:40/17:45 when 2 xhosa speaking girls couldn't transfer me to cellphone counter and one said just drop the phone that person will call again not knowing that I understand what they said, waiting my airtime I had to call again and Keagan **** saying he called me and I didn't answer my phone I asked him what time did he call he didn't answer my question he just said he will call me back again and I'm still waiting on his call I'm so disappointed with the treatment I'm getting at edgars.