Customer service is ****

This week I purchased sunglasses online from Edgars.

I was pleased when I received the parcel the very next day. However, when I opened it, I was disappointed:

1. The plastic bag that the item was shipped in was torn and stuck closed with tape. 2. The sunglasses were not attached to the cardboard packaging, apart from the arm being hooked through a hole 3. The sunglasses were dirty (lenses and arms)

It seems that the item was previously returned.

I paid full price for this.

After receiving it in this condition I called their customer service, who advised me to send an e-mail with pictures. I did that, but have received no response. Yesterday I called again and the agent advised she will send me an e-mail to which I can respond. I have not yet received it and sent another e-mail. No response.

This seems to be delay tactics on their end as to not replace the product for me.