Customer Service Club, my son needed to know if he qualifies for road assist and was unable to phone as he works on site, he asked me his mom to phone and find out on his behalf.

This morning I phoned The Edgar's club enquiring on behalf of my son if he qualifies for road assist as he pays club fees, the consult was very helpfull and asked for all the relevant info, in which I provided, offered to phone him as only the account holder is allowed, and promised to phone me ( his mom back) She made the call to him as promised but failed to phone me back, I then called again spoke to a very unhelpful consultant who refused point blank to even listen let alone offer the same service her colleague offered.Totally disgusted in the way Edcon allow their customer service agents to treat their customers with such disrespects.they have no empathy and have no peoples s****s what so ever and its through people like the two consultants that I dealt with this morning that bring your loyale customers to a point of closing their accounts.I would like feed back on this complaint and an a apology.