********** Customer Service and Unauthorized Charges at Edgars

I am appalled by the shocking level of service at Edgars. I've been charged R135 per month for an Edgars VIP Club membership that I never signed (according to my knowledge) up for nor requested. I don't even know what the benefit of this supposed service is.

After reviewing my statement due to confusion over my balance, I discovered I'm being charged for the VIP Club (R135), a monthly service fee (R34), interest (42c and R92.19), and an account protection plan (R22.88) — totaling R285.49. Yet, my payment due indicates R200.62. When I tried to resolve this at the Diamond Pavilion Kimberley branch, the lady there was extremely rude and unhelpful. Standing arms folded against the counter with a smirk on her face and shaking her head. She claimed the payment due doesn't include all added services. How does that make any sense? I never requested these so-called benefits!

When I requested to close my account, she insisted we first cancel the extra services, otherwise, they would continue even after settling my account. GREAT, you’d expect this to be helpful. She handed me the phone after calling a number for verification, only to discover it was the wrong department. After another call and verification process, I spoke with someone from the VIP Club who said they would investigate my subscription and call me back. They advised against closing my account, saying I would forfeit any refunded funds if I did. I was told the refund, if any, would only be credited to my Edgars account, not my bank account. This makes no sense since the payments were made from my bank account. Despite her promise to call back within 24 hours, it's been five days with no response.

Additionally, I paid the settlement fee and was supposed to receive a settlement email the next day after another round of verification. Yet, I have received nothing.

Edgars has unauthorizedly added extra services without my consent, provided misleading payment amounts, employed arrogant staff, made empty promises, and failed to follow up. This experience has been incredibly frustrating, and I am extremely dissatisfied with their service.