Customer Service
<p>I bought Clinique lipstick gift pack (with 5 lipsticks) from Edgars East Rand Mall worth R499 November 2016.</p> <p>In December, 3 lipsticks melted in my bag. January, 15th I went to report at Edgars and I was promised to be contacted back. A week later I was not contacted and I went back to Edgars and I was assisted by the cosmetics manager by the name of Lebo, who could not help me. She/He wanted a receipt which I did not have and the 5th lipstick which I gave away.</p> <p>I do not have the reciept as I thought a trusted brand like clinique would not melt. I gave away the 5th lipstick cause I had no plans to return the pack. </p> <p>There's no way that a clinique brand could melt not unless its ****. Cousin of mine had lipstick from Avon and she did not have issues and they were kept on the same bag.</p>
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Edgars's replyOfficial
01 Feb 2017, 09:56We have escalated the complaint to the Edgars East rand mall management to address as our valued customer is not happy that the Clinique lipstick is not of good quality as you have stated that it dirtied your handbag . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply01 Feb 2017, 09:56
Official
We have escalated the complaint to the Edgars East rand mall management to address as our valued customer is not happy that the Clinique lipstick is not of good quality as you have stated that it dirtied your handbag . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
01 Feb 2017, 09:57We have escalated the complaint to the Edgars East rand mall management to address as our valued customer is not happy that the Clinique lipstick is not of good quality as you have stated that it dirtied your handbag . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply01 Feb 2017, 09:57
Official
We have escalated the complaint to the Edgars East rand mall management to address as our valued customer is not happy that the Clinique lipstick is not of good quality as you have stated that it dirtied your handbag . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,