dC
dillen C
1 reviews | Active since Dec 2014
30 Mar 2015, 19:23
Customer Service
I have no words, this is my 2nd complaint and still nothing has been done to solve my problem about a police watch that only worked a few months and was sent for repairs twice once for over 3 months this is pathetic. I am not going to leave this matter as it was expensive and I have nothing to show for it, I was contacted by edgars headoffice after my last complaint and promised that welkom's manager will contact me and I've heard nothing since this was in 2014, I cant believe that there was not much done.. and like I said I am going to take this further until someone can provide me with a reasonable explenation as to why nothing was done !!
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Edgars's replyOfficial
31 Mar 2015, 16:42Hello Coetzeedillen,
It is with great displeasure to hear of the overall experience with regards to your watch. We can understand that the frustration and discomfort caused. Please note your query will be referred to the store manager to address. We apologise for the overall experience.
The store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience with regards to your watch. We can understand that the frustration and discomfort caused. Please note your query will be referred to the store manager to address. We apologise for the overall experience.
The store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply31 Mar 2015, 16:42
Official
Hello Coetzeedillen,
It is with great displeasure to hear of the overall experience with regards to your watch. We can understand that the frustration and discomfort caused. Please note your query will be referred to the store manager to address. We apologise for the overall experience.
The store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience with regards to your watch. We can understand that the frustration and discomfort caused. Please note your query will be referred to the store manager to address. We apologise for the overall experience.
The store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,