1 reviews | Active since Jun 2012
Customer Service?
I bought Inglot eye liner last week Saturday and the lady gave the Black Silver shimmer where I wanted plain Black. These are being used for a wedding makeup I'm doing. Unfortunately the packaging is not user friendly and the top of the box tore open. Obviously it was only seen once the product was out as there is no labels on the package.<br> <br> I returned to get the unit I wanted and got told i can't because the box is torn. I told them they can just give the one i actually ordered??? I don't even care about the box, i just want what i asked for??<br> <br> This is really upsetting as i have to now keep what i don't want or would never use.<br> <br> I understand it's not Edgars but this is a company under your name.
Thank you for making contact with us and providing us with your honest feedback.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. Please be advised our refund and exchange policy is part of service that governs the company. However your query is submitted to the stores management team to review and provide resolution directly to you within the 48 working hours.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.
We will exchange or refund products provided that:
o there is valid proof of purchase, i.e. till slip or gift receipt;
o it is within 30 days of purchase;
o it is in its original packaging or condition, i.e.;
the security seal or shrink wrap is intact (if applicable)
it is unworn and unused and the price ticket is attached
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once
Best regards,
Thank you for making contact with us and providing us with your honest feedback.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. Please be advised our refund and exchange policy is part of service that governs the company. However your query is submitted to the stores management team to review and provide resolution directly to you within the 48 working hours.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.
We will exchange or refund products provided that:
o there is valid proof of purchase, i.e. till slip or gift receipt;
o it is within 30 days of purchase;
o it is in its original packaging or condition, i.e.;
the security seal or shrink wrap is intact (if applicable)
it is unworn and unused and the price ticket is attached
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once
Best regards,