mK
moses K
1 reviews | Active since Feb 2015
21 Feb 2015, 15:18
customer right to exchange denied
i went to edgars melrose arch to exchange some pair of shoes i bought for my 11 month daughter who is away. goods are unused with edgars price tags and are on edgars hangers. i also have a slip. i thought this item won't fit her anymore since babies grow every day.I'm wanting to exchange for something of the exact amount. the consultant in the customer service is failing to understand and using her discrete to permit me to exchange as the baby is one month grown from 10 months to 11 months and that the item won't fit her anymore. I'm disappoint by the lady who knows better than me about kids sizes.
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Edgars's replyOfficial
23 Feb 2015, 13:57Hello phemzagh,
As per our telephonic discussion, kindly note we have liaised with the store manager who was not aware of the query. The store manager will investigate and upon findings feedback will be given to you shortly. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly with regards to the item you want to exchange.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note we have liaised with the store manager who was not aware of the query. The store manager will investigate and upon findings feedback will be given to you shortly. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly with regards to the item you want to exchange.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply23 Feb 2015, 13:57
Official
Hello phemzagh,
As per our telephonic discussion, kindly note we have liaised with the store manager who was not aware of the query. The store manager will investigate and upon findings feedback will be given to you shortly. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly with regards to the item you want to exchange.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note we have liaised with the store manager who was not aware of the query. The store manager will investigate and upon findings feedback will be given to you shortly. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly with regards to the item you want to exchange.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***