Customer refund
<p>We made an overpayment to Edgars, and struggle for over a week to get a refund from them. No one at customer service or any manager employed by Edgars can assist. The last feedback we received was that the payment will be released today, but the finance department is at a Christmas party. Pathetic service!!!</p>
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Replies (2)
Edgars's replyOfficial
20 Dec 2016, 17:53Kindly forward us your Account number so that we may liaise with the accounts team management on the matter reported by our valued customer with regards to the overpaid account. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance..Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Dec 2016, 17:53
Official
Kindly forward us your Account number so that we may liaise with the accounts team management on the matter reported by our valued customer with regards to the overpaid account. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance..Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
20 Dec 2016, 17:53Kindly forward us your Account number so that we may liaise with the accounts team management on the matter reported by our valued customer with regards to the overpaid account. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance..Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Dec 2016, 17:53
Official
Kindly forward us your Account number so that we may liaise with the accounts team management on the matter reported by our valued customer with regards to the overpaid account. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance..Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,