BA
Barbara A
1 reviews | Active since Feb 2011
10 Mar 2015, 19:20
Customer of 20 years paid 9 days late this month
I became a customer of Edgars in 1994 and pay my statement religiously, despite the postal strikes etc I pay religiously on the 25th of every month. I have not missed or paid late in 20 years. This month for some reason i woke up on the 9th and paid Edgars the money I owed on my monthly statement. On the 9th I started getting called my Lindiwe , calls my cell, my office, my home in quick succession ( I was in a meeting). Left messages at home, I call Lindiwe on the evening of the 9th get someone else who \can't help as he can't get into my account"but i have paid anyway!!! The 10th - 9 calls from Lindiwe again i am in meetings"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
12 Mar 2015, 13:59Hello barbaraarn,
Thank you for bringing this matter to our attention. Please note we have referred this matter to the collections department for intervention as it could have been handled in a different light. The collections department does call customer when there was a default on payment. However, it should be done in a professional manner. Please accept our sincere apology for the overall experience.
The collections department manager will revert with feedback
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please note we have referred this matter to the collections department for intervention as it could have been handled in a different light. The collections department does call customer when there was a default on payment. However, it should be done in a professional manner. Please accept our sincere apology for the overall experience.
The collections department manager will revert with feedback
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply12 Mar 2015, 13:59
Official
Hello barbaraarn,
Thank you for bringing this matter to our attention. Please note we have referred this matter to the collections department for intervention as it could have been handled in a different light. The collections department does call customer when there was a default on payment. However, it should be done in a professional manner. Please accept our sincere apology for the overall experience.
The collections department manager will revert with feedback
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please note we have referred this matter to the collections department for intervention as it could have been handled in a different light. The collections department does call customer when there was a default on payment. However, it should be done in a professional manner. Please accept our sincere apology for the overall experience.
The collections department manager will revert with feedback
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***