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carol H
1 reviews | Active since Jun 2018
06 Jun 2018, 17:13
Customer manipulation
I am trying to buy airtime on my Edgars account via my cell phone and I have done so many times before but each time I try, they keep saying I don't have money on my mova money account. I don't even have a movamoney account. Though, when I want to buy data, which is much more expensive to buy on my Edgars than airtime, there is no mentioning of Movamoney accounts. Edgars should be ashamed of using such obvious ways to manipulate customers
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Edgars's replyOfficial
07 Jun 2018, 10:57Thank you for making contact with us. Apologies for the frustrations caused to you with the purchase of airtime using your Edcon account.We will escalate your query to our third parties for assistance and you will be contacted .***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply07 Jun 2018, 10:57
Official
Thank you for making contact with us. Apologies for the frustrations caused to you with the purchase of airtime using your Edcon account.We will escalate your query to our third parties for assistance and you will be contacted .***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,