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Precious M

1 reviews | Active since Aug 2015

12 Aug 2015, 15:08

Customer humiliation & False accusat

I bought items at Edgar's and returned them the next day. An eyeliner was amongst the things I bought. Took back the clothes and was refunded. As I walked out the eyeliner caused a beep by the door. The security stopped me and I told him it's the liner I had bought the previous day. He then caused a scene while I was cooperating. Called other guards and made me look like a ********. With remarks thrown a round. We then went into the surveillance office and I asked them to check the footage. They were giving me attitude and saying I stole. After checking it they saw that I didn't and when I went into the store I went straight to customer care. And again found that the liner was used. And again reprint of the receipt was made. They never bothered to apologies, Lucky, Joe and 3 other women security guards. They threw it back at me & told me to get up and go. Baa ad attitude. Bad service. And false accusations without even apologizing after their findings that they were wrong. Menlyn Edgars!!!!

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Replies (1)
Edgars
Edgars's reply14 Aug 2015, 10:41
Official
Hello thabby85,

It is with great displeasure to hear of the overall experience. Please be advised we have referred this query to the store manager to address as it could have been handled in a different light. The mandate is for our customers to have a pleasant shopping experience not to be falsely accused. The store manager will liaise and review this matter.

We sincerely apologise for the unpleasant experience and discomfort caused. Thank you for notifying us of the lapse in service but we assure you measures will be taken to avoid the re-occurrence of this nature.

Concrete feedback will be given to you shortly. Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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