Customer centricity

I called and spoke to a lady from gateway branch called Waseela and explained that I use the brand and requested the moisture gel tester for my sister and said she just gave birth and my husband will collect. She asked me his name and did not set aside when he went there he called me and I asked to speak to the lady that he was chatting with and asked for testers. She calls me yest saying my husband demanded testers when he nvr asked the consultant for anything and future warnings I am a customer firstly that uses Lamer and she should have set aside the tester if she went home and telling me the tester size really