Customer Care Non- existent

It is unacceptable for a client to wait 6 months to have a cellphone replacement enquiery resolved. In the last written communication three months ago it states that the Edgars customer service team will get back to me as soon as possible and are yet to respond. I have expressed my concerns about the replacement phone several times, to Edgars as well as the insurance company. I was unable to use Apps, couldn't make or receive calls at random times, which required me to reboot the phone. During these months your consultants continued to call me to pay my account and even offered me a loan, but absolutely no response on the issue with my phone. I diligently paid my account for almost 19 years but when I needed assistance, none was offered and I was left with the frustration of a "new" phone that needed to be fixed. I had to fix the phone on my own after learning it was a software problem.

The lack of concern, empathy and dedication towards resolving an customer enquiery/complaint is alarming, therefore I've requested to close my Edgars account.