KA
Kay A
1 reviews | Active since Sept 2014
29 Apr 2015, 21:19
Customer Care? Are you sure?
Called in to update my account details after explicitly being informed, on a recorded line, that I will be able to do so. However, I was told that I can't. No explanation offered to me and I held on until the unprofessional consultant made me hold and dropped the call. I called back, different consultant, same query, same response. Definitely feeling like I was misled here. Second issue, requested policy documents via email, confirmed my details and just nothing, a week later. Ridiculous. I will be closing this account. Definitely not worth my money.
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Edgars's replyOfficial
04 May 2015, 09:47Hello Conned-sumer,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that your account query has been forwarded to the accounts department to look into and advise accordingly.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that your account query has been forwarded to the accounts department to look into and advise accordingly.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply04 May 2015, 09:47
Official
Hello Conned-sumer,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that your account query has been forwarded to the accounts department to look into and advise accordingly.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that your account query has been forwarded to the accounts department to look into and advise accordingly.
Feedback will then be provided to you. The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***