Customer care agents are rude, condensing and have no people s****s

I went to Edgars ERM today to open a account. The system picked up that I had a dual card on my daughter's with Jet Stores. The consultant then phoned the call centre and explained that I want to open my own account with Edgars. The call centre kept her no hold and transferred the call to five different agents without listening and each putting the call on hold for ten to fifteen minutes. After holding and e-mail all my details three times I asked to speak to Sue Ellen Tshabalala becase she refused to help the consultant. Sue Ellen rudely screamed at me to wait my turn and that I am wasting my time to get the application processed. I then asked to speak to Simphiwe Zulu and she cut me off. I wasted more then an hour on the phone with all the rude agents at the call centre. I then went to Truworths next door and my account was processed in five minutes. Edgars your staff are rude, untrained and the way they speak to customers shows why you business have soo many BAD DEBTS.