**** customer care

<p>I has the most ****ty experience at maponya mall edgards.lost my wallet in the store and Bongani Risk manager did not give a damn. he refused to show me footage in the store saying that their camera only shows 1 view in the store and that it only shows things that are above not below some level.As i was talking to him he went to the control room and was even talking on his phone.Went the following day and he showed me the footage because i had a male with me this time,we saw the lady take the wallet in the store and i asked him why he delayed giving me the footage because we coulf have confronted the woman. he gave me some stupid excuse that i did not give him an accurate time as to when i was in the store.He did not care at all that a customer in his shop lost property. Then 1 of his colleagues even had the nerve to say that it was not their fault that i lost the wallet.this is how they treat people.Cant help but wonder if i would have received the same same treatment if i was indian or white. no in gavt i know that i woyld have been treated differently. they would have jumped to assist in anyway possible.But nooooo.Not Bongani In Mapinya Mall Edgars store,He will ask you a million questions and million reasons as to why he cant show u the footage.im deeply disappointed and i thought EDCON group treated its customers like tjis and thought they trained their Risk Managers well.THE RISK MANAGER IN MAPONYA Mall. TREATS THE SHOP LIKE A ****A SHOP.YOU CULD GET HURT IN THAT SHOP AND THEY WOULD DEBATE ABOUT CAMERA FOOTAGE.</p>