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1. Being dooped into signing up for policies I don't want/need by Edgars/IUA! 2. Blatant inability to follow through on promises! 3. Worst experience ever! 4. STAY AWAY FROM EDGARS/IUA!

In December 2021 I visited Edgars Centurion. While looking around, a smartly dressed, tablet-wielding man approached me, trying to sell Edgars Life/Death policies to me, on the spot. I immediately made it clear that I'm not interested.

The man then asked me to sign on his tablet that I declined the offer for these products. I was sceptical about doing this but considered it a formalisation of my wishes (not to take up any of these products/policies) to prevent being harrassed about this ever again. I signed and went on my way.

My December Edgars statement came out and, to my amazement, the products I declined to take up were loaded onto my account and monthly premiums got charged. I immediate contacted IUA, the broker I guess, and made it clear that I was dooped into having the policies loaded on my account. The customer support rep (at IUA) informed me via email that they are very sorry for the mistake and that the products/policies will be removed (and the premiums refunded).

In my Jan statement it showed that the policies were still active and premiums were once again deducted. FRUSTRATION!

Furious about this I visited Edgars Centurion to have the policies cancelled and the premiums refunded. The Edgars lady basically called IAU customer support and handed the phone to me to explain the situation and get the issue resolved. The IUA customer support rep eventually helped me cancel the policies. I received SMSs stating the cancellation.

Now, a week later IUA sends me my policy statement... For the policies I cancelled!!!! - How ******* must IUA be to *******ly "force" someone into taking up their policies?! - How useless must IUA customer support be for not respecting my wish to have policies cancelled on several occasions?

STAY AWAY FROM EDGARS AND IUA! They are ******...