CK
Charlene K
1 reviews | Active since Jul 2011
13 Jul 2015, 15:06
Cresta - paid for Lancome mascara 27 June
Paid for Lancome baby doll black mascara on 27 June to qualify for 30% special. I have not received any follow up calls to get it resolved and when I phone, Busi from the Lancome counter is not available. My husband personally went back to the counter on 5 and 12 July - no stock and no Busi. I have spoken twice to the cosmetics Manager - I asked why are they not arranging stock from Lancome or get from another branch? I will even collect from Menlyn mall if I have to. <br> <br> Any communication will be appreciated to resolve.
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Edgars's replyOfficial
15 Jul 2015, 11:43Hello Kolbe27,
Our attempt to contact you at 11:29 AM was unsuccessful.
It is with great displeasure to hear that you haven't received your Mascara. Please be advised we have referred this query to the store manager and Lancome manager to address as this matter has been prolonging. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 11:29 AM was unsuccessful.
It is with great displeasure to hear that you haven't received your Mascara. Please be advised we have referred this query to the store manager and Lancome manager to address as this matter has been prolonging. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply15 Jul 2015, 11:43
Official
Hello Kolbe27,
Our attempt to contact you at 11:29 AM was unsuccessful.
It is with great displeasure to hear that you haven't received your Mascara. Please be advised we have referred this query to the store manager and Lancome manager to address as this matter has been prolonging. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 11:29 AM was unsuccessful.
It is with great displeasure to hear that you haven't received your Mascara. Please be advised we have referred this query to the store manager and Lancome manager to address as this matter has been prolonging. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***