SS
Simranjit S

1 reviews | Active since Feb 2017

28 Feb 2017, 15:25

Credit Service

<p>First, they convince to open a Clothing account and if they face any error with the customer's profile, they never respond. </p>

0
Replies (3)
Edgars
Edgars's reply01 Mar 2017, 10:23
Official

Kindly forward us your account number so that we may be able to assist further on the matter and also forward us the error message that you get when attempting to log on, also be advised that you need to re-register on the new website as the website has been recently upgraded. You may alternatively contact the Internet team on *** for receiving proper assistance in updating all your details correctly on the system records. Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply01 Mar 2017, 10:23
Official

Kindly forward us your account number so that we may be able to assist further on the matter and also forward us the error message that you get when attempting to log on, also be advised that you need to re-register on the new website as the website has been recently upgraded. You may alternatively contact the Internet team on *** for receiving proper assistance in updating all your details correctly on the system records. Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

SS
Simranjit S's update01 Mar 2017, 11:01
Reviewer Update

I don't have an account with Edgars!

Let me explain the story, I went for shopping at Centurion Edgar Store and one of the Salesman came and starts explaining about the benefits of Clothing Credit Account. I refused but he managed to convince me and said that please bring your required documents to start the process.

So, I submitted all the documents and he filled the application form as well and said we will come back to you within 2 days.

No one called me and then after 2 days I visited and asked for my application, they said your application is refused because "your credit profile does not meet our minimum requirement" and I need to contact to Transunion for more clarification.

I sent a query to the Transunion, they took almost one month to get back to me and sent me my Credit Report which shows nothing like that.

So, after a long waiting period I went back to Edgars and showed my Credit profile then they said it is nothing wrong with your credit profile but now our system saying that your work visa is not valid!

For your information, let me clear that I have a "Critical S****ed Visa" which is valid till 2021 and it is clearly stated that I can work in this country. But that guy said this is not a work visa you must go to Home Affairs and get a work visa!

My passport number is M***, if you want to check and if my profile is still there.

This all has happened last year around October month.