Credit Refusal

Good Day. My account was in arrears due to my unemployment for a while and now has a block code. I just paid it off yesterday. I complained about this in Dec and Customer service responded to me here on hello peter stating that I will have to re-apply for a new account upon paying it off, and that I don't even need to fill in forms again. The response I received back then from Edgars Customer Experience Team was re-assuring and clientele service driven. But I receive a different attitude in Edgars stores. I was told in no uncertain terms that I cannot re-open a new account due to the block code and that I will never be granted Credit ever at Edgars. This contradicts what I was initially told by the Customer Experience Team. Kindly investigate and alert me. My finances are now in order and all my clothing accounts are up to date and will most certainly want to continue having an account with Edgars. I don't get much help in stores, I am continuously dismissed. Kindly assist please.