1 reviews | Active since Oct 2012
CREDIT REFUND NOT APP****
Good morning. I made a purchase of R969 on 31 March 2017 and returned goods the following week which was the first week in April and a trainee helped me (first day on the job). I checked my account in May to make sure the credit was app**** and it wasn't. I gave it another month because of your billing dates and still NOTHING. I called Legit Zevenwacht and they said Edgars and Legit are no longer one so the credit will take 1-2 months to be app**** since you are splitting systems. I have no proof of purchase/credit since they asked to keep the receipt and I said it's fine. We are in September 2017 and STILL, NO CREDIT HAS BEEN APP**** TO MY ACCOUNT SINCE APRIL 2017. Please advise what the hell I need to do to get this sorted out because the phone lines at Zevenwacht is non existant since yesterday when I tried calling. I look forward to your response
We have escalated the complaint to the Legit Zevenwacht management to address with regards to the credit that was not app**** on the account for the returned goods. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Please send all Legit queries to *** head office Marisha- *** going forward as they are no longer part of the Edcon group.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Legit Zevenwacht management to address with regards to the credit that was not app**** on the account for the returned goods. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Please send all Legit queries to *** head office Marisha- *** going forward as they are no longer part of the Edcon group.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Legit Zevenwacht management to address with regards to the credit that was not app**** on the account for the returned goods. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Please send all Legit queries to *** head office Marisha- *** going forward as they are no longer part of the Edcon group.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Legit Zevenwacht management to address with regards to the credit that was not app**** on the account for the returned goods. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Please send all Legit queries to *** head office Marisha- *** going forward as they are no longer part of the Edcon group.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,