Credit Record Update

Below is my enquiry that I emailed edgars about more than 3 days ago ,'<br> The only response I got was , I just want this sorted out please , I'm trying to improve my credit score thank you <br> <br> Good day Mr Wheeler<br> <br> Account number: ***<br> <br> In response to your email received, kindly be advised that your request has been forwarded to the relevant department for processing. <br> <br> <br> <br> Recently on my credit report I noticed I still have an active Edgars account that is paid up , <br> Please advise if this account is still active ? as it is having adverse effects on my credit record and needs to be updated. can I re-open the account or we take it off my credit record <br> <br> Please check the status for me . <br> <br> Account Holder: Justin Wheeler <br> ID Number : *** <br>