JM
Jones M
1 reviews | Active since Mar 2015
24 Mar 2015, 10:44
Credit not credited to my account
I returned an item I bought in Dec'14 to Edgars Jubilee mall for which I got a credit note but my account was not credit with the returned items amount . Ever since January 2015 , I have been in contact with Edgars to have the issue resolved up until now its not resolved . I GET THREATENING SMSs REGARDING MY OVERDUE ACCOUNT that I will be blacklisted and my account has been CHARGED WITH INTEREST FOR A BALANCE I DON'T REALLY OWE . I am sure you will agree that none of this its fair . I have sent several follow up emails to two managers at these store and even now have not got replies to my follow ups .
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Edgars's replyOfficial
27 Mar 2015, 10:03Hello Jones10,
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to the store manager for intervention as it has been prolonging. The credit manager will review this matter and revert with feedback shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to the store manager for intervention as it has been prolonging. The credit manager will review this matter and revert with feedback shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
Edgars's reply27 Mar 2015, 10:03
Official
Hello Jones10,
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to the store manager for intervention as it has been prolonging. The credit manager will review this matter and revert with feedback shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to the store manager for intervention as it has been prolonging. The credit manager will review this matter and revert with feedback shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***